Loading... Please wait...

Click Here if you are ordering from outside the United States.
.Book An Author

Interested in inviting any of these authors to speak for your next conference or event? Visit...

Sign up for Special Offers and Promotions:

We do not sell or share your information and send no more than one email per month.
Online Payment Service
New Release

Winning Strategies
Building a Sustainable Leadership Pipeline through
Talent Management & Succession Planning

by Kevin S. Groves, PhD
 [About the Author]


Paperback - $28.00

Written for those seeking to establish, revitalize, or assess their organization’s succession management & talent development practices, Winning Strategies will undoubtedly be a valuable resource for your team.

Dr. Kevin Groves’ approach to succession planning encompasses not just the CEO, but the entire leadership pipeline.

Winning Strategies
is the culmination of his work with healthcare organizations over the past 10 years to identify evidence-based succession management & talent development practices. 
Much of the data comes from his Healthcare Talent Management Survey—a standard in the industry.

Includes Case Studies from: 

  • Sutter Health
  • Kaiser Permanente
  • Cleveland Clinic Health System
  • Hospital Corporation of America (HCA)


Keep the Legacy Alive!

Fred Lee


If Disney Ran Your Hospital
9 1/2 Things You Would Do Differently

Fred M. Lee

Hardcover $35.00 | Paperback $25.00

It is with great sadness that we announce the passing of Fred Lee who will occupy a permanent place in American Healthcare’s Pantheon of Patient Loyalty, Patient Experience, and Compassion by caregivers. Fred, the best-selling author of If Disney Ran Your Hospital: 9 ½ Things You Would Do Differently, passed away on March 26, 2017 of complications from neurosurgery due to a diagnosis of stage-4 glioblastoma.


Fred may be gone but his body of work and his TED Talks live on and continues to inspire future generations of healthcare professionals to think differently about patient experience. His legacy will live on.

Sue Kong
NHS Elect, UK

Fred was a pioneer and hugely admired thought leader. I remember taking him to a Ruth's Chris not knowing he was vegetarian at the time. He was most gracious. I had used his SHARE program in the 1980’s and will be grateful for what he SHARED with all of us. 

Joseph Michelli, Ph.D., CCXP, CSP
New York Times #1 Bestselling Author, Certified Customer Experience Professional, 

Visit www.PatientLoyalty.com for Fred's Memorials or click to learn more about the book.

Check Out Our Other Specials & Discount Pricing 


Book of the Year
Award Winners


Best Care, 
Best Future
by David M. Lawrence, MD


Designed To Adapt
by John Kenagy, MD


Why Hospitals 
Should Fly

by John J. Nance, JD


If Disney Ran 
Your Hospital

by Fred Lee