The Quality Playbook:
A Step-by-Step Guide for Healthcare Leaders
& Workbook: A Resource to Create Your Quality Plan
by John Byrnes, MD
The Quality Playbook and the companion Workbook are about creating great clinical outcomes and safer care for patients, families, and communities; creating healthcare organizations that rank at the top of the nation’s rating lists; and doing what most organizations have been unable to do: deliver top quality at an affordable cost—true healthcare value. The Playbook has been divided into five parts that will guide the reader through the construction of a solid, effective, quality and safety program.
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