Title: If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently - Fred Lee's Two Day Lecture Series on VHS
Author: Fred Lee

Format: 8 VHS Tapes
Publisher: Second River Healthcare Press
Product Dimensions: Two sets; each measure 9" x 11.5" x 2.5"

Synopsis:

VHS of two days of lectures based on Fred Lee’s book. These are excellent for in-service and training of front line employees. All the chapters of the book are covered with the exception of Chapter 8. Free shipping on US orders only.

Biography:

Fred Lee has the unusual distinction of having been both a senior vice president of a major medical center and a cast member at Disney University. At Disney, he helped develop and facilitate Disney’s healthcare version of its 3-day seminar, Disney’s Approach to Quality Service, and a new seminar on Customer Loyalty.

With an insiders experience and a keen eye for cultural comparisons, he is author of a new healthcare best-seller, If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently, which has been awarded the 2005 Book of the Year from the American College of Healthcare Executives.

After his experience at Disney and the success of his book, he now travels the country speaking to hospital leaders about how to take a culture from good to great using unique ideas from Disney that are not common in the service industry.