Format: Softcover - This book is also available in Hardcover
Publisher: Co-Published with McGraw Hill
Pub. Date: April 2011
Pages: 306
Edition Number: 1st
Language: English
ISBN-13: 978-0-07-178045-2
ISBN-10: 0-07-178045-9
Product Dimensions: 9" x 6" x .75"
Book topic: Leadership

Synopsis:

In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCL A’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles:

• Commit to Care
• Leave No Room for Error
• Make the Best Better
• Create the Future
• Service Serves Us

From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability.

The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows.

Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.

Joseph A. Michelli, Ph.D., is the bestselling author of The Starbucks Experience and The New Gold Standard. He is an internationally sought-after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC’s On the Money.