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Charting the Course - Paperback
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The sequel to John J. Nance's bestselling title Why Hospitals Should Fly.
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Title: Charting the Course: Launching Patient-Centric Healthcare
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FROM THE PUBLISHER:
In Why Hospitals Should Fly by John J. Nance, JD, the 2009 James A. Hamilton ACHE Book of the Year, he advanced a paradigm—a model of what a good, successful, safe and efficient hospital looks like. The name of the fictional hospital featured in that award-winning book could be stated in Naval terms as a class: A “St. Michael’s-class” hospital (like a Nimitz-class aircraft carrier). In this book, Charting the Course, written by John Nance, JD, and his wife, Kathleen Bartholomew, RN, MN, they address head-on the challenge of actually becoming a St. Michael’s-class institution by illuminating leadership’s role in changing the culture—and they do so by continuing from Why Hospitals Should Fly the personal and professional journey of Dr. Will Jenkins. His battle, and emerging wisdom born of tragedy, illuminates the norms of the current culture and illustrates why each member of every medical facility, regardless of rank, must be a leader and owner of the cultural revolution needed to keep our system viable and our patients safe. While the first book dealt more with the “why” of a cultural revolution, this sequel deals more with the “how” of changing an ingrained hospital culture. We hope you enjoy Charting the Course as much as you enjoyed Why Hospitals Should Fly.
-Jerry F. Pogue
John J. Nance, JD, brings a rich and varied professional background to American Healthcare. A lawyer, Air Force and airline pilot, prolific internationally-published author, national broadcaster, and professional speaker, he was one of the founding board members of the National Patient Safety Foundation in 1997, and has become one of the major thought leaders in reforming the culture of medicine.
John is a native Texan who grew up in Dallas, holds a bachelor’s degree from SMU and a juris doctor from SMU’s Dedman School of Law, and is a licensed Texas attorney. A recipient of the Distinguished Alumni Award for SMU in 2002 and named Distinguished Alumni for Public Service of the SMU Dedman School of Law in 2010, he is also a decorated Air Force pilot and a Lt. Colonel in the USAF Reserve. John is an internationally recognized air safety advocate, best known to North American television audiences as Aviation Analyst for ABC World News and Aviation Editor for Good Morning America. He is also the nationally-known author of 19 major books, including the highly-acclaimed 2009 book for American Healthcare Why Hospitals Should Fly, which won the prestigious “Book of the Year” award in 2009 from the American College of Healthcare Executives. He lives on San Juan Island, Washington, with his wife and co-author, Kathleen Bartholomew.
Kathleen Bartholomew, RN, MN, is an internationally known speaker and consultant who uses the power of story and her strong background in sociology to study the healthcare culture. The author of Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication and Ending Nurse-to-Nurse Hostility, she utilized her clinical experience as nurse manager of a 57 bed surgical unit to raise awareness of, and provide ground breaking research on, horizontal violence and physician-nurse communication.
As one of the nation’s most effective speakers on clinical matters affecting relationships, communication, teamwork, and patient safety, she has become a thought leader in changing the way front-line staff relate to each other and leadership to transform the focus of American Healthcare to a truly patient-centric model. She works with boards of directors, CEOs, senior hospital leadership teams, the military and private industry across North America.
Kathleen lives with her husband, co-author John J. Nance, on San Juan Island in Washington State - thanks to match.com.
“Charting the Course took my breath away! I felt transported to Las Vegas. I know that ‘What Happens in Vegas’ now will not ‘Stay in Vegas.’ Rather, Las Vegas Memorial could become a new benchmark just like St. Michael’s. The story will leap out at you. My only question is, are you ready to accept its powerful message?”
“If you think this book is just about patient safety, think again. It is not. It is about excellence.”
"Doing what’s right for the patient is possible in an environment where it is safe for everyone to speak up. Among the specific practices and tools presented, John Nance and Kathleen Bartholomew point out that micro-interactions matter because within the day-to-day conversations lie the seeds of culture change. The answer to “how” has arrived for any leader who aspires to transform a hospital into a patient-centric culture.”
“This is a must read for all leaders in healthcare today! Complexity and uncertainty in healthcare will continue to provide tremendous challenges ahead. The insight and strategies provided in this book will most certainly resonate with healthcare leaders looking to create a better healthcare system for the future. The stories shared in this book provide a brilliant blueprint for addressing the issues shaping healthcare today and tomorrow and is sure to ignite considerable discussion and dialogue.”
“This wonderful book is a MUST READ for anyone from the boardroom to the bedside who aspires to be a great healthcare leader – great care begins with leadership…ends with leadership…is all about leadership.”
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