Start Your Year with
 A Great Resource for Board Members

Navigating The Boardroom
40 Maxims – Things You Must Know and Do to Be a Great Director 

by Dennis D. Pointer, PhD

 Paperback - ON SALE $15.96*

 *through December 31st, 2018

Patient Experience
#1 Selling Healthcare Book of all Time

Over 500,000 copies sold, in 5 languages!
Released in China, September 2017

If Disney Ran Your Hospital
9 1/2 Things You Would Do Differently

Fred M. Lee

Hardcover $35.00 | Paperback $25.00

DVD - 8 Hour Lecture Series

50% off NOW $497.50

Over 8 hours, with Fred Lee himself, leading the lecture

These are excellent for in-service and training of front-line employees.
All the chapters of the book are covered with the exception of Chapter 8.

Format: 3-DVD set of the two-day lecture based on Fred Lee’s book.

Visit www.PatientLoyalty.com for Fred's Memorials or click to learn more about the book.