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Change Your Culture
For Improved Patient Safety & Satisfaction

Why Hospitals
Should Fly

The Ultimate Flight Plan 
to Patient Safety and Quality Care

by John J. Nance, JD

Hardcover: $35.00 | Paperback:$28.00

Charting the Course

Launching Patient-Centric Healthcare 

by John Nance, JD &
Kathleen Bartholomew, RN, MN

Hardcover: $35.00 | Paperback: $28.00

Available as a 2-Book Set - ON SALE for a limited time

Creating a World-Class
Customer Experience

A New York Times & Wall Street Journal Bestseller!
by Joseph A. Michelli, PhD
Author of: 
The Starbucks Experience
The Zappos Experience, 
The New Gold Standard, 
When Fish Fly, 
The Airbnb Way, and more.
A Service Excellence guru, able to take any industry
and exemplify it's top performers.

Need Quality Improvement?
A Resource to Improve Your Quality Plan


The Quality Playbook 
& Workbook Set

by John Byrnes, MD

Divided into five parts that will guide the reader
through the construction of a solid, effective,
quality and safety program.

$42.00 ON SALE $38.00

 Check Out Our Other Specials & Discount Pricing

Current Top Sellers


If Disney Ran 
Your Hospital
by Fred Lee

Why Hospitals 
Should Fly

by John J. Nance, JD 

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Winning Strategies
by Kevin S. Groves, PhD

Image 1

for Excellence

by Joseph A. Michelli, PhD