Loading... Please wait...

Click Here for information on ordering from outside the United States.
.Book An Author

Interested in inviting any of these authors to speak for your next conference or event? Visit...

Sign up for Special Offers and Promotions:

We do not sell or share your information and send no more than one email per month.
Online Payment Service
Our ACHE James A. Hamilton 
Book of the Year Award Winners
If Disney Ran
Your Hospital

9 1/2 Things You Would
Do Differently

by Fred Lee

Why Hospitals
Should Fly

The Ultimate Flight Plan 
to Patient Safety 
and Quality Care

by John J. Nance, JD

Designed to Adapt
Leading Healthcare in
Challenging Times

by John Kenagy, MD
Best Care,
Best Future

A Guide
for Healthcare Leaders

by David M. Lawrence, MD

Available as a 4-Book Set - ON SALE for a limited time

Creating a World-Class
Customer Experience

A New York Times & Wall Street Journal Bestseller!
by Joseph A. Michelli, PhD
Author of: 
The Starbucks Experience
The Zappos Experience, 
The New Gold Standard, 
When Fish Fly, 
The Airbnb Way, and more.
A Service Excellence guru, able to take any industry
and exemplify it's top performers.

Need Quality Improvement?
A Resource to Improve Your Quality Plan


The Quality Playbook 
& Workbook Set

by John Byrnes, MD

Divided into five parts that will guide the reader
through the construction of a solid, effective,
quality and safety program.

$42.00 ON SALE $38.00

 Check Out Our Other Specials & Discount Pricing



Current Top Sellers


If Disney Ran 
Your Hospital
by Fred Lee

Why Hospitals 
Should Fly

by John J. Nance, JD 

Image 1

Winning Strategies
by Kevin S. Groves, PhD

Image 1

for Excellence

by Joseph A. Michelli, PhD