ACHE's 2009 James A. Hamilton Book of the Year
Quantity Discounts are not available for the Audio CD Format.
“How can it be, that a checked bag on an airline flight is still exponentially safer than a patient in an American hospital? Simply put, one industry has learned the realities of what it takes to make a human system safe, and the other has not.
So what does it take to dramatically improve patient safety and service quality? It takes a host of new and different (and sometimes radical) methods centered on supporting the people on the front lines – those who actually take care of the patient. It takes a hospital like the one in this story: St. Michael’s.
St. Michael’s itself is fictional, but it is specifically designed to show how the ideal healthcare environment would look and feel. Are all the methods and ideas and organizational characteristics in use at St. Michael’s largely in use in real institutions? Not yet, though many are in the process of being adopted, and some are already producing wonderful results. I encourage you to visit our website WhyHospitalsShouldFly.com, for additional information and insight. .
But the bottom line is this: What St. Michael’s represents is an achievable paradigm, and if we can’t imagine what constitutes truly safe and collegial hospitals, we can’t build them.”
|About The Author|
John J. Nance, JD has been a dynamic and deeply dedicated member of the medical community for two decades. Speaker, consultant and best selling author, John brings a rich diversity of professional training and background to the quest of patient safety and medical practice improvement.
John’s unique ability to reach every member of the healthcare community comes from his unprecedented background mix of law, safety, aviation and even broadcasting. He was a founding member of the National Patient Safety Foundation at the AMA and was a member of the Executive Committee who served on the board for 9 years, a decorated Air Force and commercial pilot, an internationally-known author of 18 major books, and a trusted and internationally recognized medical/patient safety and aviation safety broadcast analyst for ABC World News and Good Morning America.
John Nance was one of the pioneers of the pivotal safety revolution in professional communication, teamwork, and leadership known in aviation as crew resource management (CRM), and is widely credited with helping to spark not only the universal acceptance of CRM principles in aviation, but the earliest infusion of culture-changing lessons derived from aviation into medical practice.
His book about safety in human systems entitled BLIND TRUST was pivotal in illuminating serious public issues in aviation safety for the American public, and WHY HOSPITALS SHOULD FLY follows in that tradition as a major wakeup call.
Physicians in particular resonate deeply with his powerful messages about leadership and the human propensity for mistakes even among the most tenured professionals, and his extensive experience working with hospitals and clinics nationwide has been dedicated to the urgency of improving healthcare from patient safety to practice satisfaction.
“This book is a tour de force, and no one but John Nance could have written it. He, alone, masters in one mind the fields of aviation, health care safety, medical malpractice law, organizational sociology, media communication, and, as if that were not enough, the art of fine writing. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that have brought aviation to unprecedented levels of safety, and, in instructing us all about those lessons, John Nance is not just a bridge-builder – he is the bridge. This book should be required reading for anyone willing to face the facts about what it will take for health care to be as safe as it truly can be.”
Donald M. Berwick, MD, MPP, President and CEO, Institute for Healthcare Improvement (IHI)
“Framed as fiction, but heavily laced with lessons from the real world, the story of St Michael’s transformation to a culture of safety shows how it can be done. There are no bleeding hearts in this story. The protagonists, both those who have changed and the skeptical visitor, are all hard-nosed realists, people who work on the front line of medicine where egos are big, tradition is strong, change is difficult and the stakes are immense. They know it is difficult, and they have scars to show for it. But more importantly, they show it is possible. You want to know what a culture of safety in health care is like? Start reading.”
Lucian L. Leape, MD, Harvard School of Public Health
“I can’t think of anyone active at the national scene in quality and safety in healthcare who could have written a book like this one. Nance is a formidable character in real life, as a decorated military pilot, attorney, television celebrity and global airline safety expert. In addition, he is a recognized award-winning writer who knows how to tell a story and create lasting and impressive characters. In this book, John has brought together all of his formidable skills to create a story full of drama, pride, motivation and outright wonder. He takes a seemingly bland subject like improving the safety of medical care and tells a story that is heartfelt and compelling. I can truly say that Nance’s book reads like a novel and I simply couldn’t put it down.”
David B. Nash, MD, MBA, Chairman, Department of Health Policy, Jefferson Medical College
Title: Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care
Audio: Read by the author, John J. Nance
Format: 6 Audio CDs
Publisher: Second River Healthcare
Product Dimensions: 6.75" x 6.5" x 1.0"